| Feature | Gorgias | Zendesk |
|---|---|---|
| Free Plan | ✗ No | ✗ No |
| Pricing | $10–$900/mo | $19–$115/agent/mo |
| Rating | ★★★★☆ 4.3 | ★★★★★ 4.5 |
| Key Feature 1 | Shopify integration | AI triage |
| Key Feature 2 | Auto-reply | Suggested replies |
| Key Feature 3 | AI macros | Omnichannel |
Reach buyers comparing Gorgias and Zendesk. High-intent traffic, direct conversions.
Gorgias is the leading helpdesk built specifically for e-commerce, with native deep integrations with Shopify, BigCommerce, and WooCommerce that let support agents view and modify orders directly from
Zendesk is the leading enterprise customer support platform with AI-powered ticket classification, intelligent triage, suggested replies, and Zendesk AI for automated resolution of common requests usi
• Best for Shopify stores — especially for shopify integration workflows where Gorgias consistently outperforms manual approaches
• Automates repetitive tickets — especially for shopify integration workflows where Gorgias consistently outperforms manual approaches
• $10–$900/mo puts it out of reach for individual users and very small teams on tight budgets
• Limited outside e-commerce — worth evaluating before committing if this is central to your use case
• Most mature support platform — especially for ai triage workflows where Zendesk consistently outperforms manual approaches
• Huge integration library — especially for ai triage workflows where Zendesk consistently outperforms manual approaches
• $19–$115/agent/mo puts it out of reach for individual users and very small teams on tight budgets
• AI requires higher plans — worth evaluating before committing if this is central to your use case